1. Returns
We do not accept returns or exchanges due to the limited nature of our products.
Returns are only considered in cases where an item is confirmed to be damaged or defective upon arrival, as outlined in our Refund Policy.
2. Warranty (Laptop Holder Only)
The SOCOZE Laptop Holder comes with a limited 90-day warranty against defects in materials and workmanship, beginning from the date of delivery.
This warranty covers:
- Manufacturing defects (e.g., broken parts, faulty materials)
- Issues that prevent the laptop holder from functioning as intended
This warranty does not cover:
- Damage caused by misuse, neglect, accidents, or improper installation
- Normal wear and tear
- Cosmetic issues that do not affect functionality
To submit a warranty claim, contact getsocoze@gmail.com with your order number and clear photos of the issue. Additional information may be requested to verify the claim.
3. Safety & Medical Disclaimer (Laptop Holder Only)
- This product is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition
- Comfort and ergonomic results may vary by user
- Always install the laptop holder securely according to instructions
- Ensure your laptop or device is properly secured before use
- Improper use may result in injury or property damage
Use at your own risk. SOCOZE is not responsible for injuries, property damage, or other incidents resulting from misuse, modification, or failure to follow instructions.
4. Contact Us
For questions about returns, warranty claims, or product safety, please contact us at:
getsocoze@gmail.com
